Welcome To Restoration Landscape Company, LLC
Who will be mowing my lawn?
- All our lawn care crew members are background-checked, uniformed, and most importantly, trained. From the hiring process to the training, we invest a lot of time in our crew members. We believe that they are the most valuable part of our lawn care company and we want to ensure that you are getting a competent, trustworthy, and respectful crew member on your property every week.
Why do you strongly encourage mowing your lawn weekly?
- First, we are a professional yard care company that treats your lawn just like you would expect a professional doctor, lawyer, or accountant to treat you. Our job is to do what is best for your lawn following proven and scientific research.
- The biggest reason for weekly mowing is that you should never cut more than 1/3 of the grass off at a time. This means that if you want your grass at 2 inches, then you need to cut it before it gets taller than 3 inches. In the south it is not uncommon for our grass to grow 2-3+ inches a week.
- Cutting more than 1/3 off causes stress to the lawn, usually cuts off all the green on Bermuda, and can create a buildup of thatch.
- Weekly lawn cutting encourages deeper root growth which in turn helps prevent drought stress.
- Weekly lawn cutting thickens the density of the turf making it harder for weeds to grow.
What does your annual schedule look like for weekly mowing customers?
- We will visit your lawn approximately 37 times during the year.
- We mow weekly from April 1st – October 31st.
- We switch to bi-weekly mowing/leaf cleanup from November 1st – December 31st.
- We come out once a month in January and February to clean leaves out of beds and the yard, pick up down limbs and other debris (we are available to come out more often if requested).
- In March, we mow bi-weekly to begin lowering the height of the grass. This helps encourage it to green up and begin to grow!
What does your annual schedule look like for bi-weekly mowing customers?
- We will visit your lawn approximately 20 times during the year
- We will perform lawn mowing services every two weeks from March 1st – December 31st.
- We will then come out once a month in January and February to clean leaves out of beds and the yard, pick up down limbs and other debris (keep in mind that we are available to come out more often if requested).
How do I pay for recurring lawn mowing services?
- You are always required to keep a valid credit or debit card on file.
- You will receive a secure link for you to input your credit or debit card information.
- Your will be automatically charged on Monday for the prior week’s lawn care services.
- You will be emailed a receipt of payment.
How do I pay for a one-time job (clean-ups, mulch, landscape enhancements)?
- You must put a credit card on file to be scheduled for one-time jobs.
- Jobs under $1,000 – the total invoice will be charged immediately after the job is performed.
- Jobs over $1,000 – 50% deposit due to get service scheduled and the remainder is due immediately upon completion of work.
What do I do if I need to cancel services:
- Written notice (via postal service or email) must be received 24 hours in advance to scheduled services
- If you cancel service with less than 24 days, then you will be charged 50% of the scheduled service cost.
What do I do if I need to skip a week of service?
- We understand that occasionally you need us to skip mowing your lawn due to unforeseen events. We give you free two skips a year, but you must request to have your lawn skipped at least 24 hours before your scheduled service.
- If you cancel less than 24 hours in advance, then you will be charged 50% of the scheduled service charge.
- We hold the right to skip your lawn service for non-payment, if conditions are deemed unsafe to mow, or if our professional lawn crews deem that trimming your yard’s grass is not needed. We will email you to notify you of the change as soon as possible.
What happens if it rains?
- Every effort will be made to mow your lawn on the scheduled day, however, we reserve the right to delay service if the weather is unfavorable or unsafe for our crews or your lawn.
- If we are unable to service your lawn on the scheduled day, then we will move you to the very next day that it is safe to mow.
- We will always pick right back up with the last yard we did before we were stopped by the weather.
- We will do our best at communicating with you to any changes due to the weather.
How do I see my past invoices?
- All our clients are given access to our customer portal. The portal allows you to access past invoices and to update your credit card information.
- You can email the office for a copy of past invoices.
How do I handle an issue with billing, service, or scheduling?
- You can always call or email us with any questions or issues.
- The online portal has a great option to contact us. This is our preferred method, because it tracks your contact with us and allows us to ensure your issues are resolved.